1. Professional Staff
All our staff are dressed in neat and tidy Stove Doctor uniform. They also operate out of clean and well stocked vehicles. Our tradesman will introduce themselves to you and also leave you with a card with their name. They are friendly and available to answer any questions you may have.

2. Reliability
The service or installation will be delivered when and how you were promised.

3. Integrity
All of our Stove Doctor staff are passionate about delivering their very best to our customers. They take pride in their work and also respect your home and property. We select only the most qualified and enthusiastic tradesman, not to mention polite as well.

4. Expertise
Our staff doesn’t just sell a product, they include their knowledge and information for free! Ask them a question, if they don't have the answer, they will find out and get back to you. They are always happy to take the time to explain any technical situations in layman terms.

5. Payment Choice
We accept payment by cash, cheque and all major credit cards for your convenience*.

6. Parts Availability
We carry over 2000 spare parts in all our vehicles for majority of the brands and model, which allows us to complete repairs 95% if the time on our first visit saving you time and money.

7. Security
We can give you peace of mind knowing you made the right choice choosing Stove Doctor that our company is reputable and reliable by offering you a 12 month warranty on all work we carry out. It’s called our Service Guarantee.

8. Support
Call us on Freecall 1300 567 637 and speak to one of our friendly staff members if you have any questions or concerns after the repairs or installation. We are there for you long after the delivery of our service.

9. Convenience
Call you on your mobile ½ hour before our serviceman is due to arrive, so you don’t need to sit at home waiting for us.

10. Fast Service
We can usually give you same day service in case of an emergency.